Yes, the prizes come packaged inside capsules and will be sent to you that way.

Shipping typically takes 7-14 business days, depending on your location.

Yes, we offer international shipping to many countries. Shipping fees and times may vary depending on the destination.

We accept returns within 30 days of purchase. The item must be in its original condition and packaging. Please refer to our Refund Policy for more details.

Once your order has been shipped, you will receive an email with a tracking number and a link to track your package.

If you need to cancel or change your order, please contact us as soon as possible at info@capsuletoy.shop. We will do our best to accommodate your request, but we cannot guarantee changes once the order has been processed.

We accept major credit cards, PayPal, and other secure payment methods. You can view all available payment options at checkout.

You can reach our customer support team by emailing info@capsuletoy.shop during business hours.

A pre-order allows you to place an order for a product before it is officially released. Once the product is in stock, it will be shipped to you.

Our monthly pre-orders close in the middle of the month and are delivered to us approximately three months later. From there, it takes a few days for us to ship them to you, so the entire process takes about four months.

Pre-order products are the same as regular sale products. However, pre-ordering ensures that you can secure the product early.

Pre-orders cannot be canceled as a general rule. However, you can contact our customer support for specific situations.

Pre-order products can be returned according to our standard return policy. Please see our Return Policy for details.

Yes, you can order both at the same time, but pre-order products may be shipped separately from regular sale products.

If there are any unforeseen delays, we will notify you as soon as possible and take appropriate actions to address the situation.